Terms and Conditions

This page explains information about us and the legal terms and conditions (terms) relating to the website (site) www.planetbeecards.com and your use of such, as well as the products and services available on the site.

These terms will apply to any contract between us for the supply of our products to you (Contract). Please read these terms carefully and make sure you understand them before ordering any products from our site.

We reserve the right to amend these Term, every time you wish to order products please check the terms to understand what applies at that time. These terms were last updated on 24th February 2023.

Who are we:

1.1   – Planet Bee is a trading name of Propack direct Mail Ltd. A company registered in England and Wales under company number 04086927 and registered at Units 4 & 5 Fieldhouse Park, Old Fiedhouse Lane, Huddersfield. HD2 1FA.

1.2   – We can be contacted on info@planetbeecards.com, we aim to respond during working hours (Monday – Friday 9am – 5.30pm) within 1 hour.

1.3 – The site offers a webchat service, this is monitored Monday – Friday during the hours of 9am – 5pm.

Our products:

2.1 - Products displayed on the site are for illustrative purposes only, Colours can appear different dependent on the device used.

2.2  - We endeavour to show our products accurately on the site. However, occasionally there may be variations on colour, fonts and layout.

Your personal information:

3.1 – We only use your information in accordance with our Privacy and Cookies policy. Please take the time to read this, it includes important terms which apply to you.

About you:

4.1 – You must be at least 18 years old to purchase products from our site.

How the contract is formed between us:

5.1 – Our site will guide you through the steps needed to place an order with us.

5.2 – Our site provides a preview before you check out, please take the time to review the content and check the delivery address is correct.

5.3 – Upon confirmation of payment, we will send you an email acknowledging receipt of the order and the value.

5.4 – Our acceptance of your order via email will form a legally binding contract between you and us.

5.5 – If we are unable to provide the product due to for example, we have unexpected limits on resources that we could not reasonably plan for, we cannot meet the requested delivery date or an error in price, we will inform you via email and refund the full amount including delivery as soon as possible.

Personalised products:

6.1 – It is up to you to check that personalised content is spelt correctly at preview stage.

6.2 – It is up to you to check that the correct delivery address is added to the order.

6.3 – If you are uploading a photo, you must ensure that you have permissions to use the photograph and that it is appropriate to upload.

6.4 – When uploading images to the site, it is advised to use either JPEG or PNG format. Whilst the site will advise of potential resolution and crop issues, we cannot accept responsibility if the finished product does not meet your expectations.

Content Rules:

7.1 – You should not include any content on personalised products which: Infringes intellectual property, contravenes any applicable law, is false, abusive, threating, defamatory and might cause distress, includes personal data without written consent, is obscene, indecent or offensive.

7.2 – We reserve the right to cancel the order if these rules are not met. We will inform you via email and refund the full amount including delivery as soon as possible.


8.1 – Orders received before 6pm Monday – Friday will be despatched same day via Royal Mail.

8.2 – It is your responsibility the delivery address details are correct.

8.3 – If you select Royal Mail 1st class as the delivery method, this is estimated to be delivered within 1-2 working days.

8.4 – If you select Royal mail Tracked 24 as the delivery service, this is estimated to be delivered with 1 working day.

8.5 – Unfortunately, we currently only deliver to the UK mainland and Northern Ireland.

8.6 – We reserve the right to change the delivery cost at any time.

8.7 – We cannot be held responsible for delays out of our control, we will take steps to minimise delays however, if there is a substantial delay you may contact us to cancel your order and receive a full refund as soon as possible.

Consumer rights to cancel:

9.1 – You have a legal right to cancel a contract during the period set out below, if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. However thus cancellation does not apply in the case of:

(a) Any product which has been personalised or made bespoke for you at your request; and/or

(b) Any products which have been used, written on or marked in any way (in whole or in part), intentionally or otherwise.

9.2 – Your legal right to cancel a contract starts from the date of order confirmation and ends 14 days after the date you received the product.

9.3 – Refunds will be made for products returned to us.

9.4 – Refunds will be made to the payment card used for the purchase of the product.

9.5 – If the product received is faulty, you have the right to a refund or for the product to be replaced.

Our Liability:

10.1 – We have taken all reasonable steps to ensure the accuracy of this site. We give no warranty and make no representation of the content of this site. Further, no warranty is given that the site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

10.2 – Access to this site is at your own risk, we do not warrant that the use of this site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.

10.3 - We shall not be liable to you for any loss of profit, loss of business, or depletion of goodwill or similar losses, loss of anticipated revenue or savings, or loss of contract, or any special, consequential, indirect or pure economic loss, costs, damages, charges or expenses.

10.4 – We do not exclude or limit in any way our liability to you where it would be unlawful, this includes liability for death or personal injury caused by our negligence of our employees, agents or subcontractors, for fraud or fraudulent representation, for breach of your legal rights in relation to the products; and for faulty products under the Consumer protection Act 1987.

Other important terms:

11.1 – If you are found to be in breach of these terms, we reserve the right to suspend your account, your order and all access to the site.

11.2 – We may transfer our rights and obligations under these terms to another organisation.

11.3 – You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

11.4 – Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11.5 – These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.