Frequently asked questions

Here you can find some frequently asked questions. Still can't find the answers you are looking for? Get in touch!

You can upload your photos by following these simple steps:

1. Select a photo card.

2. Choose your size

3. Click “start”

4. Drag your image onto the card, or upload to the right side of the editor window.

5. Your files folder will open. Locate the image on your device, then click “Ok/Open” and your image will be placed in the editor window in the corresponding image slot.

Please watch the below tutorial on how to use Planet Bee’s card editor.

Orders received before 6pm Monday – Friday will despatch the same day, orders received out of these times will be despatched next working day.

All our delivery methods are the quickest possible via Royal Mail. We offer a Royal Mail 1st class service or a Royal Mail Tracked24 service, which gives extra peace of mind.

Any order despatched via Royal Mail Tracked24 will receive an email with a link to the Royal Mail website with full tracking.

Promo codes can be entered at checkout stage and the appropriate discount will be applied. Please see below video for more information.

Absolutely. At the checkout you have the option to send the card direct to you with an additional envelope, or direct to the recipient.

Yes you can, however we can only send the cards to the person who places the order as we don’t currently support split shipping. Alternatively, you can place multiple orders and have each of them delivered directly to the recipients.

Please get in touch via our live chat, stating your order number. Our live chat operates Monday – Friday 9am – 5pm. Alternatively, you can email us at info@planetbeecards.com

All of our materials are sourced as FSC products. This means that all our paper is derived from sustainable forests, also that all processes in the supply chain are audited to ensure that no child or slave labour is involved.

Our cards are 100% recyclable.

All of our production processes involve stringent quality checks. Our production facility is fully accredited with ISO:9001 (Quality management).

To unlock an account, please contact us for assistance via email info@planetbeecards.com. Alternatively, you can reach out to us using the live chat. 

Yes! Our data centre and production facility are located within the same building. The site is registered with the ICO as a data controller, we are fully accredited with both ISO:27001 (Information Security Management) and Cyber Essentials.

Absolutely! We do not hold any customer card details. We partner with Stripe who are an internationally recognised secure payment platform.